I chose to work with Citizen Shippers services because I was moving to a destination that was difficult to transport pets to (especially a large dog). Citizen Shippers was the only company that was enthusiastic and quick to help me make arrangements for my 90lb. dog to travel internationally! Other companies simply told me they couldn’t help me. I was happy to find Citizen Shippers and all of our arrangements went smoothly. Since we were leaving from a small airport and arriving at an even smaller airport it was nearly impossible to make flight arrangements. Cassandra not only found a way to make it work but gave me the confidence that my pup would arrive safely on the other side. She had to be boarded a few nights along the way and I felt good about the boarding facilities she was boarded at. Her communication throughout the whole process was stellar from the day we booked our dog’s flights to, to drop off at the airport, and communication with third parties. It took a little bit of stress off of me in an already stressful situation. I would absolutely recommend Citizen Shippers to other people looking to transport a pet, specifically, large dogs, long distances, and international travel. In fact, I have already recommended them to fellow veterinarians and students and students abroad. Thank you for getting our pup to our new home with us! We’ll be in touch as soon as we need to travel again!Emma M
What prompted you to seek Citizen Shippers services? My husband is in the air force and was being PCSed to Lakenheath AFB in England.
Why did you specifically select Citizen Shippers for your pet’s travel? I had contacted Lufthansa directly (thinking that I would try and do this on my own…bad idea) and had been told that typically people use a service for this sort of thing. They highly recommended Citizen Shippers.
What made you believe that Citizen Shippers was the best for achieving your desired result? From the first phone call I made to Cassandra, she completely put my mind at ease with the entire situation. She was knowledgeable and I could tell she had a lot of experience with the pet shipping process.
How did Citizen Shippers help you with your concerns for your pet’s travel? A better question would be how didn’t she. I was a nervous wreck with this whole process. With three dogs, one with fear aggression and another with breed restrictions, it was a lot to deal with. Cassandra completely put me at ease, numerous times. Whether it was me freaking out that my dog was going to bite someone, or her having to call and deal with an incompetent veterinary staff, she was always there for my dogs and me. I never felt hesitant to call and ask a dumb question or just to check in and make sure everything was running smoothly.
“We decided to retire in Argentina, but we knew it was going to be a challenge to move our 10 cats. We found Citizen Shippers and were immediately put at ease. Once we had finalized our moving schedule, we reached back out to Citizen Shippers to assist us with our move. They determined that actually flying the cats into Chili and having them transported across was our best option and safest for our cats. They even managed to have all 10 cats fly on the same flight! The cats had to spend the night in Chili, but Cassandra even sent us photos during their overnight stay! Everything went off without a hitch and they delivered our 10 cats safely to our door. It was amazing to have someone take care of the logistics. We can’t thank you enough for your help, compassion, and attention to detail.”Lori R
I found the IPATA website and decided that was the way to go. I initially contacted Town & Country Kennels in Langhorne, PA because it was close to my point of origin. I spoke with Billy a couple of times and he came across as disinterested and he never called me back after that. I checked for IPATA members in Colorado Springs (my destination) and found Citizen Shippers. Cassandra contacted me very quickly and she did a splendid job of coordinating the move of my two dogs. The communication and last minute troubleshooting were exemplary. I would highly recommend Citizen Shippers anytime.Kevin P
What prompted you to seek Citizen Shippers services? My family was moving from Phoenix, AZ to Panama and we knew logistical that seeking a professional company to help us move our dogs would be the right choice for us. We did not want to have to worry about missing an important step in the process that could have delayed or denied our pets travel in the final hours.
Why did you specifically select Citizen Shippers for your pet’s travel? After speaking with multiple companies, we felt Cassandra not only provided the type of attention to detail we required, but also was extremely easy to communicate with. After my first call with Citizen Shippers and Cassandra, I felt comfortable that their team 100% had our pet’s best interest in mind.
What made you believe that Citizen Shippers was the best for achieving your desired result? see above.
How did Citizen Shippers help you with your concerns for your pet’s travel? When shipping your pets to another country, I think the #1 concern for any owner would be your pets safety. Cassandra was able to ease our concerns time and time again with her patience and detailed explanations on the process and what to expect. Additionally, Cassandra kept us in the loop the entire time our dogs were traveling; we always knew where they were and how the experience was going for them.
Were our communication and requirements defined well? Yes.
If a potential client was on the fence about whether to work with Citizen Shippers or not, what would you say to them? Just like any other industry there are a lot of companies to choose from. However, finding someone that clearly has you and your pets best interest in mind and who is extremely easy to communicate with is harder to find. At Citizen Shippers you’ll get exactly that. Right from the start I always felt like our needs and dogs were priority #1, even though I’m sure Cassandra was working with multiple other families at the same time. I’m thankful I didn’t go with another company, because the process with Citizen Shippers and Cassandra was seamless and I plan to use them again in the near future.
What prompted you to seek Citizen Shippers services? I wanted a reliable service to move my pet to England in a manner that was safe and comfortable and would ensure successful entry into the UK to be with her family.
Why did you specifically select Citizen Shippers for your pet’s travel? I noticed on the Citizen Shippers website the IPATA certification. The owner’s testimonial of a life long love and dedication to animals also assured me it was the right place for my pet.
What made you believe that Citizen Shippers was the best for achieving your desired result? They demonstrated experience in pet relocations through comprehensive information and availability in addressing concerns and resolving problems.
How did Citizen Shippers help you with your concerns for your pet’s travel? They were available whenever I had questions and were flexible in handling any problems that occurred during the process.
Were our communication and requirements defined well? The requirements were well defined and communication by phone, email, and even a visit to the house to meet our pet, was easy and enjoyable.
If a potential client was on the fence about whether to work with Citizen Shippers or not, what would you say to them? I would say – why not? By having an experienced, and thorough, pet relocation service, it ensures peace of mind and avoids potential pitfalls one could encounter when doing self service that could prevent a family pet from successfully moving to a new location.